Terms & Conditions

1. Acceptance

By commissioning work from Nexus Mixed Reality Ent Limited ("we," "us," "our"), the Client ("you," "your") agrees to these Terms & Conditions. Any quotation accepted in writing, by email, or by payment of a deposit will be deemed as acceptance.

2. Scope of Services

We provide services across (but not limited to):

• XR / VR / MR development — immersive experiences, simulations, training solutions, and interactive applications.
• AI systems & digital twins — intelligent automation, predictive modelling, data-driven decision systems, and digital replicas.
• AI automation — workflow automation, process optimisation, and custom AI-driven solutions for business efficiency.
• Web & mobile development — custom websites, mobile apps, backend systems, and integrations.
• Code audits & software health checks — detailed technical reviews to identify inefficiencies, security flaws, and stability risks.
• Free website scans — complimentary diagnostics for speed, SEO, and security to highlight improvement opportunities.
• Growth marketing & SEO — campaign strategy, performance marketing, ASO/SEO, and digital growth initiatives.
• Hosting, support, and maintenance — ongoing updates, monitoring, and infrastructure support.

These terms apply to all the above unless otherwise specified in a written agreement.

3. Charges & Quotations

• All quotations are valid for 60 days.
• Projects may require a deposit of 25% (or £125, whichever is greater).
• Larger projects may be divided into sprints/milestones with staged payments.
• Additional costs (e.g. third-party APIs, hosting, app store fees, hardware, or software licences) will be agreed with the Client in advance.

4. Client Responsibilities

You agree to:

• Provide accurate and timely project requirements.
• Assign a key contact person for communication.
• Supply all necessary content (e.g. text, media, datasets, 3D assets) by agreed deadlines.

Delays in supplying required materials may result in project delays or additional charges.

5. Review & Approval

We will provide opportunities for review during development. Unless notified within 10 days of delivery, work will be deemed approved.

6. Turnaround Times

We aim to deliver within agreed timelines but cannot be held responsible for delays caused by the Client, third parties, or circumstances beyond our control (e.g. platform policy changes, hardware/software updates).

7. Payment Terms

• Invoices are due upon receipt.
• Overdue accounts (30+ days) may incur a service charge of 20% of the balance or £30 per month, whichever is greater.
• Failure to pay may result in suspension of services, removal of hosted content, or withholding of deliverables.

8. Additional Expenses

Clients are responsible for reimbursing costs relating to:

• Specialised hardware, devices, or VR headsets.
• Stock assets, software libraries, premium plugins, or paid third-party integrations.
• Travel and accommodation (where on-site work is required).

9. Warranties & Limitations

We warrant our code, designs, and solutions are delivered in good faith and tested against agreed specifications.

We cannot guarantee uninterrupted uptime for hosted services or third-party platforms (e.g. app stores, cloud providers). We are not liable for business losses arising from downtime, platform changes, or misuse of the services provided.

10. Intellectual Property & Copyright

• All materials you supply remain your property.
• We retain copyright in any pre-existing frameworks, libraries, or methodologies used.
• Upon full payment, ownership of custom deliverables (applications, assets, or code) transfers to you unless otherwise agreed.
• We reserve the right to showcase completed projects in our portfolio unless otherwise agreed in writing.

11. Marketing & Analytics

For growth marketing and SEO campaigns, you acknowledge that results depend on many factors outside our control (e.g. search engine algorithms, ad policies). No guarantees are made regarding ranking positions or specific ROI outcomes.

12. Hosting, Support & Maintenance

Where we provide hosting, maintenance, or support services:

• These are subject to a separate service-level agreement (SLA).
• We reserve the right to limit or withdraw support if usage exceeds “fair use.”

13. Termination

• Either party may terminate in writing with 14 days’ notice.
• Work completed up to termination will be invoiced in full.
• Termination does not release the Client from outstanding payments due.

14. Indemnity

You agree to indemnify us against any claims arising from the use of supplied materials (e.g. datasets, images, 3D models, music, or code) where you do not hold the proper rights.

15. Governing Law

These Terms are governed by the laws of England and Wales.